Exchanges

If you are not satisfied with your garment, for any reason, you may exchange it for another colour, size, item or store credit. All items must still have the tag attached and be in the original condition without any stains or damage otherwise they will not be accepted and will be returned to the sender. The return postage on exchanges will be at the cost of the sender.

Refunds

Simone Tylee will not send an item if it is not up to standard - but in the case you believe an item is faulty, you will be asked to return the item for a full refund or you may order a replacement. In the case that your garment is faulty, the full garment price, including postage, will be refunded. As everything is handmade there are no refunds for change of mind, ordering the wrong size or for impulse purchases.

These policies are in accordance with Fair Trading Australia. More information regarding Repairs, Replacements and Refunds can be viewed here.