FAQ

 

Pricing

The prices shown are in Australian Dollars (AUD). If you are an international customer, you will need switch currencies on the top left hand corner of the homepage.

 

Shipping & Delivery

When you are making a purchase in Australia, you are provided with free standard delivery. This method usually takes 3-5 business days to arrive. Items will be handmade to order and it can take approximately 7 days to be shipped. 

Shipping is available for destinations all around the world. It is a flat rate of $10. This method usually takes 6-10 business days to arrive. Items will be handmade to order and it can take approximately 7 days to be shipped.

All orders will be shipped through Australia Post.

Business days refers to Monday - Friday and excludes Australian public holidays.

Easy Returns

If an item is not to your satisfaction, you may return it for another item. I will not send an item if it is not up to standard - but in the case you believe an item is faulty, you will be asked to return the item for a full refund. All items must still have the tag attached and be in the original condition without any stains. For any return enquiries, please contact me at info@simonetylee.com

Tracking Your Order

All orders will be shipped through Australia Post and any orders provided with a tracking number can be traced on https://auspost.com.au/parcels-mail/track.html ‚Äč

If you require any assistance with tracking your order, please email me at info@simonetylee.com

Privacy Policy

All orders at 100% secure when placed. Under no circumstance will your personal details be passed onto any third parties. No credit card information is stored. Any information provided is purely for shipping purposes.

ABN

74765708440