Shipping and Returns

 

Pricing

The prices shown are in Australian Dollars (AUD). If you are an international customer, you will need to switch currencies on the top left hand corner of the homepage.

 

Shipping & Delivery

Australia

Shipping is available in Australia for a flat rate of $5. Spend $50 or more to receive free standard shipping. Please note that all items are handmade to order and are not rushed to ensure quality is maintained. Orders will usually be shipped within 7 days, but 14 days is a possibility if fabric is not in stock or the order is large with more than 1 item. Once shipped, the standard delivery usually takes 3-5 business days to arrive. 

Worldwide

Shipping is available for destinations all around the world. It is a flat rate of $10. Spend at least $100 to receive free shipping on your order. Please note that all items are handmade to order and not rushed to ensure quality is maintained. Orders will usually be shipped within 7 days, but 14 days is a possibility if fabric is not in stock or the order is large with more than 1 item. Once shipped, standard delivery usually takes 6-10 business days to arrive. 

All orders will be shipped through Australia Post.

Business days refers to Monday - Friday and excludes Australian public holidays.

Express Shipping

Express shipping is available for orders that contain Ready Made items only. If your order contains any Handmade To Order items, it will be shipped with standard postage and express shipping costs will be refunded. Express shipping is a $5.00 add on that is accessible on Ready Made items and is not included in the free shipping promotions. Eg. Free standard shipping on all Australian orders $50+ and free standard shipping on all worldwide orders $50+

Easy Returns

If an item is not to your satisfaction, you may return it for another item. I will not send an item if it is not up to standard - but in the case you believe an item is faulty, you will be asked to return the item for a full refund. All items must still have the tag attached and be in the original condition without any stains. For any return enquiries, please contact me at info@simonetylee.com

Sales

During sale periods such as Black Friday, Boxing Day or flash sales, the regular time frame on shipping and production is extended. Due to high volumes of orders that are placed, orders can take up to two weeks to be made and shipped.

Tracking Your Order

All orders will be shipped through Australia Post. If your order is provided with a tracking number it can be traced on the following link: https://auspost.com.au/parcels-mail/track.html ‚Äč

If you require any assistance with tracking your order, please email info@simonetylee.com

Privacy Policy

All orders at 100% secure when placed. Under no circumstance will your personal details be passed onto any third parties. No credit card information is stored. Any information provided is purely for shipping purposes.

ABN

74765708440