Shipping and Returns

Pricing

  • The prices shown are in Australian Dollars (AUD). If you are an international customer, you will need to switch currencies on the top left hand corner of the homepage.
 

Shipping & Delivery

Australia

  • Tracked shipping is available for $8.50. You will be emailed with a tracking number that provides up to date notifications as soon as your order is shipped.
  • Spend $50 or more to receive free shipping with tracking. 
  • Orders will be shipped in approximately 14 days after the date you've placed the order. Please note that all items are handmade to order and are not rushed to ensure quality is maintained.
  • Once your order is shipped, the standard delivery usually takes 3-5 business days to arrive.
  • Business days are Monday - Friday and exclude weekends and public holidays.
  • If you are picking up your item in store, the address will be emailed to you once the item is ready for pickup.

Worldwide

  • Tracked shipping is available for destinations all around the world and is a flat rate of $20AUD with tracking. You will be emailed with a tracking number that provides up to date notifications as soon as your order is shipped.
  • Orders will be shipped in approximately 14 days after you placed the order as everything is handmade. Please note that all items are handmade to order and are not rushed to ensure quality is maintained.
  • Once your order is shipped, the standard delivery usually takes 10-15 business days to arrive.
  • Business days are Monday - Friday and exclude weekends and Australian public holidays.
  • All international orders will be shipped through Australia Post and once they arrived in your country they will be transferred to your local courier.
  • It is a possibility that your country may hold your order in customs without any notice.
  • Simone Tylee is not responsible for any custom fees.

Easy Returns

  • If an item is not to your satisfaction, you may return it for another item.
  • Simone Tylee will not send an item if it is not up to standard - but in the case you believe an item is faulty, you will be asked to return the item for a full refund.
  • All items must still have the tag attached and be in the original condition without any stains otherwise they will be returned to the sender.
  • For any return enquiries, please contact me at info@simonetylee.com

Lost Parcel

  • If you believe that your parcel has not been delivered, stolen or lost in the mail and the tracking option was not chosen, a store credit will be issued for your order.
  • If you have chosen the tracking option, you will be issued a full refund after Australia Post has declared the parcel as lost, stolen or undelivered.
  • This procedure is in place as of 13/03/2019 to deter fraudulent behaviour.

Sales

  • During sale periods such as Black Friday, Boxing Day or flash sales, the regular time frame on shipping and production is extended.
  • Due to high volumes of orders that are placed during these periods, orders can take up to four weeks to be made and shipped.

Tracking Your Order

  • All orders will be shipped through Australia Post. 
  • If you have chosen the budget shipping option with no tracking, Simone Tylee is unable to provide any up to date details of where the parcel is.
  • If your order is provided with a tracking number it can be traced on the following link: https://auspost.com.au/parcels-mail/track.html ‚Äč
  • If you require any assistance with tracking your order, please email info@simonetylee.com

Privacy Policy

  • All orders at 100% secure when placed. Under no circumstance will your personal details be passed onto any third parties. No credit card information is stored. Any information provided is purely for shipping purposes.

ABN

  • 74765708440