Shipping and Returns

 

Pricing

The prices shown are in Australian Dollars (AUD). If you are an international customer, you will need to switch currencies on the top left hand corner of the homepage.

 

Shipping & Delivery

Australia

Shipping is available in Australia for a flat rate of $2.00 without tracking or $8.50 with tracking. Spend $50 or more to receive free shipping with tracking. Please note that all items are handmade to order and are not rushed to ensure quality is maintained. Orders will usually be shipped within 7 days, but 14 days is a possibility if fabric is not in stock or the order is large with more than a few items. Once your order is shipped, the standard delivery usually takes 3-5 business days to arrive. If you are picking up your item in store, the address will be emailed to you once the item is ready for pickup.

Worldwide

Shipping is available for destinations all around the world. It is a flat rate of $20AUD with tracking. Please note that all items are handmade to order and not rushed to ensure quality is maintained. Orders will usually be shipped within 7 days, but 14 days is a possibility if fabric is not in stock or the order is large with more than a few items. Once shipped, standard delivery usually takes 10 - 14 business days to arrive. 

All orders will be shipped through Australia Post.

Business days refers to Monday - Friday and excludes Australian public holidays.

Easy Returns

If an item is not to your satisfaction, you may return it for another item. I will not send an item if it is not up to standard - but in the case you believe an item is faulty, you will be asked to return the item for a full refund. All items must still have the tag attached and be in the original condition without any stains. For any return enquiries, please contact me at info@simonetylee.com

Lost Parcel

If you believe that your parcel has not been delivered, stolen or lost in the mail and the tracking option was not chosen, a store credit will be issued for your order. If you have chosen the tracking option, you will be issued a full refund after Australia Post has declared the parcel as lost, stolen or undelivered. This procedure is in place as of 13/03/2019 to deter fraudulent behaviour.

Sales

During sale periods such as Black Friday, Boxing Day or flash sales, the regular time frame on shipping and production is extended. Due to high volumes of orders that are placed, orders can take up to two weeks to be made and shipped.

Tracking Your Order

All orders will be shipped through Australia Post. If your order is provided with a tracking number it can be traced on the following link: https://auspost.com.au/parcels-mail/track.html ‚Äč

If you require any assistance with tracking your order, please email info@simonetylee.com

Privacy Policy

All orders at 100% secure when placed. Under no circumstance will your personal details be passed onto any third parties. No credit card information is stored. Any information provided is purely for shipping purposes.

ABN

74765708440