FAQ

Frequently Asked Questions

Currency:

- What currency is Simone Tylee?

Orders:

- How do I place an order?

- Where is my order?

- When will my order be shipped?

- How long will it take for my order to be delivered?

- How do I track my order?

- Can I cancel or adjust my order?

- Do you allow refunds or exchanges?

- Help. I have not received my order.

Products: 

- Is everything handmade?

- How do I take my measurements?

- My measurements aren't the same as your size chart?

- Do you make custom items?

- I am after a product that is sold out. What are my options?

- Do you offer wholesale for your products?

Payments:

- Can I use Afterpay?

- Can I use Paypal?

- Can I use credit card?

- How do I use a discount code or gift card?

Shipping:

- Do you ship worldwide?

- How much does shipping cost?

- Do you offer free shipping?

- What company do you ship your orders through?

- Help. I have entered the wrong shipping address.

Technical Issues

- Help. I'm having trouble with the website.

- Help. I have forgotten my password.

Collaborations:

- Do you collaborate with Instagram influencers?

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